Southern Roots & Boots Boutique will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (Southern Roots & Boots Boutique E-Gift Card) within 7 days from the date your order shipped. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial.
Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items
- Jewelry
- Hair Accessories
- Hand bags
- Items on Sale
The cost of return shipping, $6.95 for any number of items, will be deducted from your store credit (Southern Roots & Boots Boutique E-Gift Card) You can place multiple return orders into one package to return. Simply head to our "Start a Return" page and log in to our self serve return portal to start your return.
You have 7 days from the date the return label is sent to ship back your items. Items sent after this time period will NOT be eligible for store credit.
- Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Southern Roots & Boots Boutique does not offer any exchanges.
- All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If these guidelines are not followed, an $8 restocking fee will be deducted from store credit.
- Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. We have to use the shoe box to resell the item, so PLEASE do not ship it back in the shoe box only. If there is any damage to the original package, your return will not be accepted.
- Please note you are able to provide your own return shipping label once your return is accepted. We do always offer a return label to you, however we are not charged for it until it is used. If you choose to use your own shipping label, please email us the tracking information to shop@southernrootsandboots.com once it is sent. If you choose to use your own shipping label, the $6.95 store credit will NOT be deducted.
- Please note: Orders CANNOT be changed, cancelled or modified after checkout. some exceptions apply.
- you have 30 days from issue date of your store credit to use it! It will expire if it is not used within that time frame.
Defective Items
If you have received a defective item, please contact customer care, shop@southernrootsandboots.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.
How Long will it take to process a return?
Please allow 5-10 business days once your return reaches our PO box, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete.
Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support.