We are currently working toward more shipping options, but until then we ship only to the US and use USPS- Standard Shipping which is calculated and added at checkout depending on the size of your package and the delivery location. We have a flat rate shipping of $8.50 for orders under $100. Order $100 and above are shipped for free!

Please allow 3-5 for processing before your package is shipped. Once your item is shipped it is typically delivered within 3-5 business days depending on where you are located. 

USPS is experiencing major delays and unprecedented volume increases at this time. While we are shipping as normal, USPS is often delaying packages in transit. Almost all orders are delivering, we are just seeing USPS taking longer than normal and some packages are not scanning until the day they deliver. 

Southern Roots & Boots Boutique will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (Southern Roots & Boots Boutique E-Gift Card) within 14 days from the date your order shipped. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. 

We hope you love your new item, but if not, Click HERE to start a return through our self serve portal. If you have any questions, feel free to reach out to our customer service team. 

Please allow 5-10 business days once your return reaches our PO box, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support. 

It Is free to join our rewards program. Simply click the "Rewards" bubble at the bottom right corner of the website and then click join! It will link orders from your email address and give you points with every order.

You earn points for every dollar you spend & turn It Into cash back! You can bank your points up for large savings or redeem as you go!

To redeem your loyalty points you can log Into your account and click "Ways to Redeem" and then "Redeem". You will see a toggle bar where you can select how many points/dollar amount you want to use and click "Redeem".

You will be given a coupon code that you can enter at checkout to use your points!

To access your point you can log Into your account or click the "Rewards" bubble at the bottom right corner of the website.

You can contact us through our contact page! We will be happy to assist you.