We are currently working toward more shipping options, but until then we ship only to the US and use USPS- Standard Shipping which is calculated and added at checkout depending on the size of your package and the delivery location.

Please allow 3-5 for processing before your package is shipped. Once your item is shipped it is typically delivered within 3-5 business days depending on where you are located. 

USPS is experiencing major delays and unprecedented volume increases at this time. While we are shipping as normal, USPS is often delaying packages in transit. Almost all orders are delivering, we are just seeing USPS taking longer than normal and some packages are not scanning until the day they deliver. 

USPS is experiencing major delays and unprecedented volume increases at this time. While we are shipping as normal, USPS is often delaying packages in transit. Almost all orders are delivering, we are just seeing USPS taking longer than normal and some packages are not scanning until the day they deliver. 

Southern Roots & Boots Boutique is NOT responsible for delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. We do ALWAYS carry up to $100 worth of insurance on ANY package sent, so if you receive a damaged package please reach out to customer care and then file a claim with the carrier by googling UPS Claims Support or USPS Claims Support. We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

If you order multiple times in one day please email us to combine your order and we can refund one of your shipping charges!

Incorrect Address Disclaimer

It is the buyer’s responsibility to make sure that they enter the shipping address correctly. We are not responsible is a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, contact our customer care via email at shop@southernrootsandboots.com. If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-3 days for your tracking information to show. Please contact us after the estimated delivery time has passed. 

Southern Roots & Boots Boutique will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (Southern Roots & Boots Boutique E-Gift Card) within 7 days from the date your order shipped. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. 

We hope you love your new item, but if not, Click HERE to start a return through our self serve portal. If you have any questions, feel free to reach out to our customer service team. 

Please allow 5-10 business days once your return reaches our PO box, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support.